Last Updated: 3 October 2026
When we say “us,” “our,” or “we,” we mean Optum Wise Inc.
We are committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website (www.optumwise.com), use our services, or otherwise interact with us.
Optum Wise Inc. does not sell, share, or disclose your personal information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We collect personal information you provide when you fill out a form, book a consultation, contact us, or use our services. This may include your name, email address, phone number, company name, and any other information you choose to share.
We automatically collect information about your device and browsing activity when you browse our Website. This may include your IP address, browser type, operating system, the website you came from, and the pages you visit.
We use your information to:
Provide and manage our services.
Respond to your questions and consultation requests.
Communicate with you about our services.
Send SMS messages with your consent.
Improve our Website and your browsing experience.
Maintain security and prevent unauthorized activity.
Meet applicable legal requirements.
We do not sell or rent your personal information. We may share your information with service providers who perform services on our behalf, such as marketing, customer service, or technical support.
We do not share your SMS consent with third parties for marketing purposes. We do not share any mobile opt-in data.
We may disclose your information when required by law, regulation, or legal process. We may also disclose it when we believe doing so is necessary to protect our rights, property, or the safety of our users or others.
5.1 Opting Out
You can stop receiving marketing messages by following the unsubscribe instructions in our messages, SMS consent section, or contacting us directly.
5.2 Accessing and Updating Your Information
You can contact us to request access to your personal information or ask us to update or correct it. Please use the contact details provided at the end.
We will not share your phone number with third parties for marketing purposes.
If you choose to receive text messages from Optum Wise Inc., we may send you messages such as the following:
Message frequency may vary based on the type of communication, and you may receive multiple SMS messages per week regarding appointments, services, billing, or other relevant updates.
Standard message and data rates may apply based on your mobile carrier and plan. Charges may also vary for domestic and international messages.
You can agree to receive SMS messages from Optum Wise Inc. by selecting the SMS consent checkbox and submitting the form on our “Contact Us” or “Book Consultation” page.
After subscribing, you will receive: “Optum Wise Inc.: Thank you for opting in to SMS messages. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.”
By consenting to receive conversation external and informational SMS messages from Optum Wise Inc., you agree to receive messages about consultation requests, appointment reminders, billing, conversation external and claims status updates, and credentialing follow-ups. These messages are not promotional.
You can stop receiving SMS messages at any time by replying “STOP” to any SMS you receive from us. Alternatively, you can contact us through our “Contact Us” page and request to unsubscribe.
After unsubscribing, you will receive: “Optum Wise Inc.: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.”
If you need any help regarding our services or anything else, you can reply by typing “HELP,” or you can contact us directly by email or phone.
Our Website may contain external links to third-party websites. We do not control their content or privacy practices. If you visit these websites, please review their privacy policies to understand how they collect, use, and protect your information.
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or loss. However, no method of transmitting information over the internet or storing it electronically is completely secure. We cannot guarantee absolute security.
We care about protecting children’s privacy online. Optum Wise Inc. does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us. We will take reasonable steps to remove that information from our records.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed about how we handle your information.
If you have any questions about this Privacy Policy or how we use your information, please contact us:
